Terms & Conditions
Please look over the brief list of our policies and procedures below, and if you have an questions, or need further clarification please do not hesitate to customer service at
Imprinting / Ink Colors
Sale Prices, Coupons, and Discounts
Over Runs / Under Runs
Cancellations and Changes
Returns & Claims
Not Intended for Children or for Animals
18 Years of Age
Artwork and Intellectual Property Ownership
Right to Refuse Service
Limited Warranty Statement
Please note additional information can also be found in our frequently asked questions section online.
Imprinting / Ink Colors (top)
The imprint areas given for each product are approximate and may vary from piece to piece. Malaysiapremiums will size all artwork to utilize each items maximum imprint area unless otherwise noted in writing by the customer.
Due to the density of some items, a slight wrinkle may occur when the printing pad hits the item, which may cause a slight breakup in the imprint.
Some imprint colors will print differently, depending on the color of the product. For example: blue on yellow backgrounds may appear with a green tint, white on red backgrounds may appear with a pink tint and so forth.
Color misregistration of the industry standard 1/16 inch (1/16") is considered acceptable but may different depending on the item.
Exact color replication for reorders may vary. PMS matching may be available depending on item. Exact PMS matching cannot be guaranteed. Malaysiapremiums will advise you of the best ink color for your product at the time of ordering.
Sale Prices, Coupons and Discounts (top)
Sale prices are valid through the stated period (or published period) and are good only while supplies last. Discounts are based on the product total only and do not apply to shipping, setup charges, or sales tax. Coupons have a maximum discount (see individual offer) and applies to the item cost only. One coupon per customer/order. Offer cannot be combined with any other coupon or offer. New orders only.
The volume discount schedule does not apply to imprinting or blank orders for Printing Services products. Unless otherwise noted, volume discounts and coupons may not be combined with any other offer or sale items.
Requests for price/special offer adjustments are applied to purchases made within 7 days of the posted sale price.
Sample Policy (top)
You want to know what you’re investing your hard earned money in, of course! We understand how important it is to truly experience an item’s uses first hand. So in order to help you purchase with confidence, we have developed the following sample policy:
Samples can be requested online using the “Request a Sample” link located on each product details page. Quality Logo Products, Inc. will provide one FREE SAMPLE, including UPS Ground shipping, up to $5.00 (intro quantity). All samples over $5.00 will require payment via credit card prior to sending the sample, and shipping is additional.
You are more than welcome to provide your shipping account number at the time of ordering if you would like the shipment sooner/expedited. Most items available online do NOT ship from the same location, so when requesting a sample stress ball and a sample pen, there is a very high likelihood that each sample will require its own shipment. The cost of shipping and handling above and beyond the initial FREE SAMPLE, regardless of the cost of the item, is the responsibility of the customer. The necessary billing information will be collected prior to shipping multiple or paid samples.
Malaysiapremiums reserves the right to refuse shipment of any sample to any party at our discretion. Though most samples are free of charge, Malaysiapremiums from time to time may require a valid credit card and billing address for address verification purposes before mailing a sample. Sample BIC pens, pencils, sticky note pads, and key tags are not available. Please check your local office supply store if you need samples of these items as many of them are available on regular store shelves.
Samples are currently only available to clients located in the continental United States who can receive regular shipments via UPS Ground.
SIDE NOTE: If you end up placing a full order for one of the samples you purchase you will be refunded the item cost for that specific item.
Proof Policy (top)
Malaysiapremiums requires that all new orders receive a paper/electronic proof and order acknowledgment prior to releasing the order to final production. A paper proof will be provided at no cost, and is our best representation of what your final print/product will look like. Often the artwork is to size or to scale (as indicated on the artwork), and is only intended to provide an idea as to what the final product will look like when completed. The paper proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval. IT IS NOT SAFE TO ASSUME ANYTHING. Malaysiapremiums can not be held responsible for any wrong interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact your sales representative to clarify the matter.
At the time of proofing your order/artwork, if you do notice a mistake, please contact your account representative or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).
Orders approved “As Is” will be printed exactly as stated, and no new proof will be sent/required. Orders approved “with Changes” will be printed according to the change(s) and no new proof will be sent/required. Orders marked “Additional Proof Required” will receive a new proof, and final production will not begin until an order “Approved As Is” or “Approved with Changes” is received.
Malaysiapremiums IS NOT RESPONSIBLE FOR ANY TYOGRAPHICAL MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, Malaysiapremiums cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
For example, if an order is supposed to read “Happy Birthday”, but the customer approves the artwork with a typographical error so the artwork reads “Hapy Birthday” (missing a “p” in “Happy”), Malaysiapremiums can not be held responsible for the misprint as a result of the error. Once the customer approves the proof and order acknowledgment, we are not at liberty to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval.
Payment Terms (top)
Malaysiapremiums adopts a 100% prepayment term.
All outstanding balances must be paid in full before production can begin. By signing the provided order acknowledgment the buyer acknowledges that they are entering into a contractual agreement with Malaysiapremiums and gives QLP permission to apply any outstanding balance to the payment method provided first, until paid in full, and then proceed with the payment terms as outlined in this section below.
All new customers are required to prepay a 100% before production can begin on their order. Any outstanding balances exceeding the initial charge amount will be collected after the order has shipped.
Terms are given at the discretion of Malaysiapremiums. The full amount of an invoice may and can be charged to the supplied credit card on file at any point before, during, or after the order. There is a $35 service fee for each returned check. All refunds of $100 or more will be returned by bank check within 10- 15 business days via first class mail.
If you need to use a Purchase Order to submit/request payment, we would be more than happy to provide you with the necessary paperwork for you or your accounting department at the time of placing your order.
Shipping Policy (top)
Under normal circumstances Malaysiapremiums will guarantee to ship your merchandise on or before your specific deadline; however you should be aware that we can not be held responsible for delays on the part of the carrier who is delivering your merchandise. In rare instances, we may actually ship the item after the intended ship date by a faster shipping method in order to meet the intended receipt date. The additional cost for this will be at our expense. While Malaysiapremiums does guarantee that your goods will arrive by a certain day, we are unable to guarantee an exact time of delivery.
Orders that qualify for the delivery guarantee will include “(MUST HAVE XX/XX/XX) next to the shipment method. Orders that do NOT contain this notation do NOT qualify for the delivery guarantee.
Depending on the shipping method or carrier selected - a signature may be required to complete delivery. All signature requirements are determined at the carriers discretion and enforced according to the selected carriers policies, terms, and conditions. Malaysiapremiums is not responsible for missed or delayed shipments as a result of carrier's signature requirements not being met by the receiving party.
Polyurethane Products (top)
Please note, no two stress balls or shapes are exactly the same because they are made by hand. The density of the polyurethane varies from item to item. Therefore, it is impossible to guarantee a consistent uniform imprint or item color. Although we feel our imprint quality is the best in the industry, a certain amount of distortion is unavoidable. We will make every effort to recommend the best layout of your ad copy for maximum quality.
Products Shown (top)
The products shown are for demonstration purposes only. Actual product and color may vary slightly from what is displayed on your computer monitor.
Over Runs / Under Runs (top)
Normally there will be no over runs or under runs. We will ship you the quantity as specified in your purchase order.
Cancellations and Changes (top)
Once your order is placed, it will be processed quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes before your order ships.
Once you approve the order acknowledgment and artwork approval, the order is initiated and production begins. If you require additional information or clarification, please contact us.
We do not allow cancellations once the purchase order is signed and confirmed.
The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.
Returns & Claims (top)
We make every effort to fill your order to your specifications. The ordering process for imprinted goods allows you the opportunity to obtain a sample of the good (often at no charge) before ordering and to approve your print proof before the imprinting process begins. Because once they are imprinted these specially-manufactured goods have no value to us or to other customers, no returns of properly-imprinted goods are accepted.
Un-imprinted merchandise returns are subject to a 50% restocking fee and the necessary freight costs to return the product do apply. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted.
Any imprinted products returned in violation of this policy will be discarded at Malaysiapremiums discretion.
In the case that you believe you received a product or order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Malaysiapremiums can begin to process a claim, a sampling of the goods (quantity will be determined at Malaysiapremiums discretion) must be provided for us to review. Malaysiapremiums reserves the right to take up to seven working days to process/review a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within two business days after review, unless otherwise noted. Please see our payment policy for further information.
In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight back to Quality Logo Products, unless otherwise noted.
Not Intended for Children or for Animals (top)
Our products are not intended as toys for children. These products are novelty items and are intended for promotional use only. No item should be given to small children or pets to be used as a toy.
18 Years of Age (top)
You must be 18 years of age or older to order from Malaysiapremiums If you are a minor and would like to place an order, please have an adult in your household make this purchase for you.
When ordering merchandise from us, you affirm that you are at least 18 years old and possess the legal authority to enter into a purchase agreement and to use this web site in accordance with Malaysiapremiums terms and conditions.
All the logos and trademarks are registered trademarks and logos of their respective owners and copyright holders. They are provided only as a convenience for their lawful use, and should be used only by owner of the logo or trademark, authorized agents or affiliates, with proper permission from the copyright holders.
Customer represents and warrants to Malaysiapremiums that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Malaysiapremiums and its parent company harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party.
All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark or copyrighted items, a customer MUST have written permission from the owner of the logo or trademark or copyright, or be an employee or authorized agent or affiliate of the owner. A customer may NOT use any logo or other graphic material in a manner which may infringe copyright. A customer also may NOT use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. Malaysiapremiums assumes no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. Malaysiapremiums shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through Malaysiapremiums
Unauthorized use of trademarks and copyrights found on this web site is illegal.
Artwork and Intellectual Property Ownership (top)
Unless otherwise arranged prior to production, all artwork and digitizing created by Malaysiapremiums for your order remains the property of Malaysiapremiums and will be maintained at our facility for our exclusive usage in executing your orders. Because our policy is to render art/digitizing/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us.
Right to Refuse Service (top)
Malaysiapremiums reserves the right to refuse service to anyone for any reason. Should Malaysiapremiums (at its own discretion) determine that an order may be fraudulent, we reserve the right to refuse or cancel any such order for any reason at any time. We enforce this policy to ensure a secure, professional and convenient online shopping environment for all of our customers.
Copyright Statement (top)
All of the content on this web site, including, but not limited to, text, graphics, logos, button icons, images, and data, is the property of Malaysiapremiums or its content suppliers. All of the content is protected by the United States and International copyright laws. It is illegal for anyone to violate any of the rights provided by the copyright law to the owner of the copyright.
Copyright is secured automatically when the work is created. Copyright is a form of protection provided by the laws of the United States (title 17, U.S. Code) to the authors of “original works of authorship,” including literary, dramatic, musical, artistic, and certain other intellectual works. This protection is available to both published and unpublished works. Copyright protection subsists from the time the work is created in fixed form. The copyright in the work of authorship immediately becomes the property of the author who created the work.
Quality Logo Products, Inc. considers the violation of its copyright protection to be a very serious offense and will take the necessary steps to correct any illegal misuse of its proprietary content.
Quality Logo Products, Inc. collects, retains, and uses information about visitors to this site only for specific business purposes, including to protect and administer customers records and accounts; to comply with certain laws and regulations; to help design or improve Malaysiapremiums 's products and services; and to understand customers' needs so that we can provide them with high-quality products and service.
If Malaysiapremiums believes it has a legitimate business reason for sharing identification and other personal information with a third party, such as to offer you certain discounts, products or services, it may share such information with third parties. Malaysiapremiums may also disclose information about its customers to third parties as required or permitted by applicable law.
In addition, we may also use standard software to collect non-identifying information about visitors to our web site, such as:
• Date and time our site was accessed;
• IP address (a numeric address given to servers connected to the Internet).
• Web browser used.
Limited Warranty Policy (top)
Malaysiapremiums is able to pass along the standard warranties of the manufacturers of the products it sells. In addition, Malaysiapremiums offers a 90 Day Limited Warranty on all products you order. In the event that any of the products fails, Malaysiapremiums will refund the purchase price or replace the item, though not necessarily with any imprinted matter, upon proof of date of purchase and return of the product.
Malaysiapremiums EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR ANY WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. Malaysiapremiums WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES AS A RESULT OF THE USE OF ANY PRODUCTS BUT RECOVERY WILL BE LIMITED TO REPLACEMENT OF THE PRODUCT OR REFUND OF PURCHASE PRICE PER UNIT.